The service is cloud-based, and claims strong encryption. People participating in a chat can be on any mix of these devices.
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Moxtra, from a company of the same name, is a free app for iOS and Android phones and tablets, as well as a service that can be accessed from any browser. Users can even record narrated mini-presentations showing how and why they annotated documents. Text and audio comments can be entered by anyone. A family or group of friends in different locations could use it to plan a trip or event. This week, I took a look at an app named Moxtra that aims to tackle the problem through something it calls “power messaging” - a combination of group sharing and annotating of documents with text and audio chats that are built around collections of relevant documents.įor instance, a sales team could use Moxtra to collaborate on a presentation, or a study group could use it to learn from a tutor or build a report. But no one product has nailed the whole process so far, which is why millions of emails and texts are still sent daily to swap drafts of documents, comment on planning, or set up old-fashioned conference calls. It’s a worthy goal for users in business, academia and elsewhere. Modernise your business today with your own branded OneStop App, powered by Moxtra.Lots of companies offer apps and services that aim to enhance group collaboration on projects in one way or another. Just-in-time service means answering clients’ questions in a timely fashion, within a timeframe that works for them. Significantly reducing or eliminating hold-times would require over-staffing much of the time. Clients in these industries have inquiries and requests around-the-clock, but it’s usually not economically feasible to staff companies 24/7.Įven during normal business hours, demand for client support fluctuates. The just-in-time approach is extremely effective in client-centric service industries such as banking, healthcare, real estate and other high-touch sectors. This reduces costs and improves the bottom line. A retail store, for example, could use historical data surrounding product sales to order just the right amount of a certain item to keep up with consumer demand, without over-ordering items that won’t sell or inventory that will go to waste, such as perishables at a grocery store. Just-in-time delivery is a model commonly used in manufacturing and logistics, but its reach is much broader than that. It’s perfect for high-touch businesses where personalised relationships are paramount and client accounts need to be managed for quality service delivery.ĭigital management & the just-in-time model
This paves the way for creating a better service experience.Ī OneStop Hub is a digital solution that gives clients convenient access to end-to-end business service needs, all from their smartphones, tablets or desktops.
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Additionally, they would experience the added benefit of gaining full insight into the history of interactions.
Picture a financial services company that gives its clients access to their own branded portal where they can call or text advisors (skipping the hold music), initiate trades, schedule meetings, sign legal documents electronically and complete anything else related to their business needs. Streamline workflows and manage operations with a OneStop Client Interaction HubĬlient-facing apps have been very much integrated into consumers’ day-to-day lives for things such as depositing cheques or booking healthcare appointments, but a OneStop Client Hub goes much further than that.
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